Introductory guide · sample editorial content
Agents, copilots and automation: choose the right level
Not every workflow needs an autonomous agent. Here is how to match the solution to the work and the risk.
Automation follows defined rules. A copilot helps a person complete a task. An agent can select actions and use tools toward an outcome.
The more autonomy a system receives, the more clearly its permissions, evidence and failure paths must be designed.
Use automation for certainty
If the inputs and decisions are predictable, conventional automation is often faster, cheaper and easier to audit.
Use a copilot for judgement
When a person owns the decision but needs faster research, drafting or comparison, a copilot keeps accountability clear.
Use an agent for bounded action
Agents become useful when the work requires several steps or tools. Keep the goal narrow, constrain the tools and require approval for consequential actions.